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Unrivalled care means more than just claiming we’re the best. And it goes beyond simple satisfaction. Unrivalled care means restoring confidence to your experience, inspiring you to put your trust in our services time and again, and doing whatever we can to provide service you’ll rave about.
Because we’re genuinely dedicated to finding the right solution for you. Every single time. We have a history of exceptional service along with consistently high Net Promoter Scores to prove it.
In 1950, appliance delivery is largely unheard of in Australia. So we embrace the challenge and send out our first delivery. With our emphasis on care and family values, we quickly become Australia’s most loved big & bulky goods delivery service. Our history of legendary service is born.
Few reliable appliance installation services exist in Australia, so we make it our mission to establish one. We find the best staff, committed to safety and attention to detail. Many end up staying with us for decades.
In 2004, we become the trusted installation partner for some of the world’s leading brands in the industry, including Miele, Bosch, ASKO, AEG and Liebherr. Our premium global partners swear by our superior delivery and installation services to represent their brands.
Our delivery, installation and warehousing network continues to grow nationally. In line with an ever-growing national customer base, our services now extend into Queensland, Victoria, South Australia & Western Australia.
Our warehousing and storage space now exceeds 50,000 sqm. To coincide with our tremendous growth across the country, major new warehouses are opened in New South Wales, Victoria, Queensland and Western Australia.
Today, we service our entire network with our own fleet (no onforwarding). To ensure a world-class delivery and installation experience every time, we continue to invest in the latest technology and equipment to increase our comprehensive coverage and legendary service nationwide. Our unrivalled NPS standard shows our customers love our philosophy of care.
In 2019, we moved our WA DC to our first purpose-built warehouse in Kewdale. The new site is a 14,000 sqm-huge compared to our old 2,800 sqm site-including 15 sunken docks and 11 roller doors. Our total warehouse space is now 80,000 square meters.
In May, Winning Services officially opened a 45,000 sqm, custom-built distribution centre in Altona North, Victoria, which has received a 5 Star Green Star Accreditation in building, design and construction, representing Australian excellence—a significant achievement for Winning Services. In July, Winning Services unveiled a new Winning Services distribution centre in New Zealand, expanding its logistics offering outside of Australia for the first time.
In February, Winning Services officially opened a new 45,750 sqm purpose-built and world-class distribution centre in Wacol, Brisbane. Our free take back and recycling program for appliances, mattresses and packaging was awarded ‘Best Last Mile Sustainability Initiative’, at the 2023 NORA Retail Sustainability Awards.
Winning Services is a part of the Winning Group – an award-winning company, which also includes four of New Zealand and Australia’s leading and most trusted appliance retailers: Andoo, Winning Appliances, Appliances Online and Home Clearance.
From our drivers, to our installers, to our logistics specialists, our team really cares about the quality of their work and the happiness of the customer..
This is why they consistently exceed expectations – both ours and the customer’s – and why they stay with us for years. The average tenure is nearly four years, and a few have been with us for more than 20!
They also care about each other. Although we’re now a 600 people-strong organisation, we’re proud to say we still have a close-knit family culture where everyone’s willing to lend a helping hand, and we’re all working towards the same goals.
If you want a delivery, installation or warehousing partner that will treat your customers how you do, and do justice to your brand, give us call on +64 9 870 6922 (New Zealand) to discuss your specific requirements. Or send us an email…
In our industry, customer satisfaction and loyalty are rated with what’s called a Net Promoter Score (NPS). This is an industry benchmark, used by the majority of Fortune 1000 companies and virtually every major e-commerce vendor around the world.
Winning Services has a significantly higher NPS than the average for Australian logistics companies. As you can see, we take customer service very seriously.
* Winning Services Net Promoter Score Survey, May 2023