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To us, delivery isn’t just about getting your product from A to B. It’s about letting the customers know when we’ll be there, planning our route so we’re there on time, and communicating proactively if something doesn’t go to plan. It’s about taking care of the customer and doing whatever we can to get the job done properly – no stairs too steep, no product too big! No mess, no damage, and no frustration either.
Going to these lengths does not impede our volume; we complete an average of 2,500 deliveries per day! Our delivery team is the best in the industry because each member is personally driven to provide excellent service.
Indeed, that drive is the key thing we look for in our team, as well as something we actively foster and invest in. This legendary logistics team is the public face of the businesses we deliver for, and when they care about the quality of service they provide, they create loyal customers everywhere they go. No amount of money spent on advertising could do that.
Most importantly, customers feel the difference. They get to experience what true care means, often when they least expect it.
To find out if we deliver where you need us to, please enter the postcode of your delivery location below:
Receiving a delivery can be a painful experience for customers. Too many customers are left dissatisfied and disgruntled – the last thing you want after investing so much time and money in customer satisfaction at every other touchpoint.
With Winning Services, things run a little smoother. We contact the customer twice on the day of their delivery: once in the morning with a 2-hour delivery window, and again 30 minutes before arrival, to ensure they stay updated and happy throughout the entire process.
We usually deliver during business hours, but we may deliver as early as 6:30am and as late as 7pm in selected zones.
If you need it there overnight or on the weekend, we can do it. We do next-day, Saturday, and short-notice deliveries, as we understand time is a critical factor.
We understand many customers are exceptionally busy and don’t have the time to wait for their deliveries to arrive. To cater to this, we offer a premium, 2-hour delivery window option that ensures maximum convenience and personalisation to customers’ needs.
* Winning Services Net Promoter Score Survey, May 2023
If you want a delivery, installation or warehousing partner that will treat your customers how you do, and do justice to your brand, give us call on +64 9 870 6922 (New Zealand) to discuss your specific requirements. Or send us an email…
In our industry, customer satisfaction and loyalty are rated with what’s called a Net Promoter Score (NPS). This is an industry benchmark, used by the majority of Fortune 1000 companies and virtually every major e-commerce vendor around the world.
Winning Services has a significantly higher NPS than the average for Australian logistics companies. As you can see, we take customer service very seriously.
* Winning Services Net Promoter Score Survey, May 2023