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Bill Parsons
Winning Services Driver
Winning Services is part of the Winning Group – an award-winning company that also includes three of Australia’s leading and most trusted appliance retailers: Winning Appliances, Appliances Online, and Home Clearance. We’ve been delivering to customers since 1950, and have provided installation and warehousing solutions to consumers and other retailers since 1968. In 2021, Winning Services expanded to New Zealand, offering the same level of legendary care.
Our free take back and recycling program for appliances, mattresses and packaging was awarded ‘Best Last Mile Sustainability Initiative’, at the 2023 NORA Retail Sustainability Awards.
In February, Winning Services officially opened a new 45,750 sqm purpose-built and world-class distribution centre in Wacol, Brisbane.
In July, Winning Services unveiled a new Winning Services distribution centre in New Zealand, expanding its logistics offering outside of Australia for the first time.
In May, Winning Services officially opened a 45,000 sqm, custom-built distribution centre in Altona North, Victoria, which has received a 5 Star Green Star Accreditation in building, design and construction, representing Australian excellence—a significant achievement for Winning Services.
In 2019, we moved our WA DC to our first purpose-built warehouse in Kewdale. The new site is a 14,000 sqm-huge compared to our old 2,800 sqm site-including 15 sunken docks and 11 roller doors. Our total warehouse space is now 80,000 square meters.
Today, we service our entire network with our own fleet (no onforwarding). To ensure a world-class delivery and installation experience every time, we continue to invest in the latest technology and equipment to increase our comprehensive coverage and legendary service nationwide. Our unrivalled NPS standard shows our customers love our philosophy of care.
Our warehousing and storage space now exceeds 50,000 sqm. To coincide with our tremendous growth across the country, major new warehouses are opened in New South Wales, Victoria, Queensland and Western Australia.
Our delivery, installation and warehousing network continues to grow nationally. In line with an ever-growing national customer base, our services now extend into Queensland, Victoria, South Australia & Western Australia.
In 2004, we become the trusted installation partner for some of the world’s leading brands in the industry, including Miele, Bosch, ASKO, AEG and Liebherr. Our premium global partners swear by our superior delivery and installation services to represent their brands.
Few reliable appliance installation services exist in Australia, so we make it our mission to establish one. We find the best staff, committed to safety and attention to detail. Many end up staying with us for decades.
In 1950, appliance delivery is largely unheard of in Australia. So we embrace the challenge and send out our first delivery. With our emphasis on care and family values, we quickly become Australia’s most loved big & bulky goods delivery service. Our history of legendary service is born.
Inspired by his father John, Richard William Winning establishes a business dealing with the horse and carriage trade, as well as hardware. The R.W. Winning & Co. trading name is born.
The way we make money matters. The heart of our business has always been about delivering inspiration but today’s world calls for more.
So our focus is about making money while doing good, as that’s the only way we can create the future we want and need.
Through to 2030 we are focusing on six key areas of transformation towards a more sustainable future.
Getting to real operational net-zero emissions by not only reducing our own impact but by using our influence with all parts of the supply chain.
We have been recycling old appliances since 2005 and are now employing new innovative practices to further reduce waste at all levels.
We have a shared responsibility to source products ethically and sustainably. We do this at all levels and in all geographies, including extensive screening of all new suppliers.
Being part of a bigger picture means we can look to create impact not only in how we do things ourselves but how we can inspire others to drive positive change; from our team to our customers and suppliers.
Winning Group is a sum of its people. By focusing on their psychological and overall wellbeing, we can ensure they have what they need to create the impact we’re aiming for.
We believe change happens from the inside-out. Through neuroscience, we help people better understand themselves and each other to create a better model of humanity and drive positive change.
We give back to build happy and resilient communities and contribute to improving safety, homelessness, health, youth, reconciliation and the environment, by contributing to and engaging with various organisations including Touched by Christopher, Dignity, Lou’s Place and Mary’s House. We also proudly support the Australian Indigenous Mentoring Experience and their annual Hoodie Day.
If you want a delivery, installation or warehousing partner that will treat your customers how you do, and do justice to your brand, give us call on +64 9 870 6922 (New Zealand) to discuss your specific requirements. Or send us an email…
In our industry, customer satisfaction and loyalty are rated with what’s called a Net Promoter Score (NPS). This is an industry benchmark, used by the majority of Fortune 1000 companies and virtually every major e-commerce vendor around the world.
Winning Services has a significantly higher NPS than the average for Australian logistics companies. As you can see, we take customer service very seriously.
* Winning Services Net Promoter Score Survey, May 2023